QuickBooks Not Responding

QuickBooks is a widely used accounting software around the world that has helped many small organizations grow their profits. Many users around the world have reported their QuickBooks Not Responding or freezing while running on their systems. So, we came up with this blog to help them understand the reasons for the issue and the steps they can take to resolve it. If you are also a victim of this issue, keep reading this blog to learn everything about the issue.

Get in touch with a QB support team at 1-855-856-0042 to resolve the error quickly from your system.


You can randomly bump into this issue while running QuickBooks on your PC. The software becomes unresponsive and fails to perform its functions efficiently after the development of the following conditions on your PC-

  • The QBWUSER.ini file stored on your system is missing or damaged due to a virus attack or data corruption.
  • You haven’t installed the latest updates of QuickBooks, leading to compatibility issues.
  • QuickBooks cannot perform its functions due to Windows Firewall restrictions.


The software will freeze or crash randomly, stopping you from performing the accounting tasks efficiently. Implement the methods mentioned below to counter the issue and rectify issues that cause the software to turn unresponsive-

Solution 1- Update your QBDT to the latest version released by Intuit

QuickBooks must be updated with every newly released version to install new features and enhance its compatibility with new OS versions & hardware. Updates also help to remove existing bugs & glitches that might hinder the software functions. QuickBooks might fail to perform its tasks or stop responding to your commands due to compatibility issues generated due to its obsolete version. You must download the latest QBDT updates using the following steps-

  • Run QuickBooks on your system and click the File option at the top.
  • Click Utilities in the drop-down list and select Stop hosting multi-user Access.
  • Go to the software’s Help menu now and click Update QuickBooks Desktop.
  • Move to the Update Now tab and select the Mark All checkbox before hitting Reset Updates.
  • Finally, tap the Get Updates option and give the software time to download the update file.
  • Reopen the software and follow the onscreen instructions to install the updates on your system.

If the software still turns unresponsive while performing its functions, jump to the next solution.

Solution 2- Repair the damaged QBWUSER.ini file to prevent issues in the software

The QBWUSER.ini file contains information about all the accounts you use to access the company file. Whenever you open the software, it runs the QBWUSER.ini file to verify your identity. The software might freeze or turn responsive if it fails to process the file. Use these steps to mend the data file-

  • Use the search panel or file explorer to locate the QBWUSER.ini file on your system.
  • Right-click the QBDT program file and select the Rename option.
  • Add ‘.old’ to the file name and save it as ‘QBWUSER.ini.old.’
  • Try running QuickBooks again.


We have reached the end of this blog explaining the reasons for QuickBooks Not Responding when you execute accounting tasks. Some effective ways to resolve the issue are also discussed in the blog, which you must use to run QBDT on your system error-free.Contact a QB support team at 1-855-856-0042 to get rid of the QBDT issues quickly.

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